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The Sentient approach

Understand the work.
Then make it work better.

A connected engagement from operational discovery to a useful, supervised workflow. Each stage has a clear purpose and a scope agreed with you.

Discuss your starting point ↗
01Assess

Find a worthwhile starting point.

We discuss the operation with the people doing the work. The aim is a specific problem with a baseline, an accountable owner and a useful outcome.

In the proposed scope
  • Map the existing workflow and handoffs
  • Identify missing or conflicting information
  • Rank opportunities against effort and value
  • Agree scope before implementation
02Document

Build the context behind the workflow.

Useful AI needs access to the right knowledge and clarity about which source to trust. We organise that context before connecting it to action.

In the proposed scope
  • Link approved source documents
  • Capture operating rules and ownership
  • Define access and review permissions
  • Agree who keeps the knowledge current
03Implement

Build the agreed workflow.

The implementation should fit the operation. We confirm available integrations, test representative scenarios and handle the cases that need a person.

In the proposed scope
  • Connect the agreed systems and data
  • Build review and exception handling
  • Run acceptance scenarios with the owner
  • Document what the workflow can and cannot do
04Adopt

Make the handover usable.

A working system needs an owner and a team that understands it. We agree the handover and any support required for the next stage.

In the proposed scope
  • Walk through the workflow with the team
  • Provide operating and recovery guidance
  • Record issues and acceptance decisions
  • Agree support scope, fees and response expectations

Scope first.
Commitments in writing.

The discovery call is an initial conversation. A full audit, documented roadmap, implementation and ongoing support are separately scoped. Fees and timing depend on the agreed work and delivery capacity.

What we will need from you

  • An accountable internal sponsor
  • Access to the people who do the work
  • Approved sources and systems access
  • A way to review the result together
Start with one real problem

What keeps landing
back on your desk?

Tell us where work gets stuck. We’ll discuss what is worth changing and whether Sentient is the right team to help.

Plan your discovery call 30 minutes with Spencer · No obligation